Terms & Conditions

1.                  Introduction

1.1              This page (together with the documents referred to on it) informs you of the Terms and conditions on which we supply any of the Products listed on our Website to you. Please read these Terms and conditions carefully before ordering any Products from us or continuing to use our Website.  You should understand that by ordering any of our Products, you agree to be bound by these Terms and conditions. If you refuse to accept these Terms and conditions, you will not be able to order any Products from our Website.

1.2              You advised to print a copy of these Terms and conditions for future reference.

 

2.                  Interpretation

2.1              “We”“us” and “our” means Chapter and Verse (Private) Limited.

2.2              “You” and “your” mean the person using our Website under these Terms.

2.3              “Products” means books in printed form, audio books on compact disks and toys displayed on our Website and/or ordered by you from us using our Website.

2.4               “Prohibited Content” means the content set out in clause 16.5 of these Terms.

2.5              “Terms and conditions” means these Terms of use of this Website and all other documents referred to in them.

2.6              “Website” means this Website with the web address www.chapters.lk

2.7              “Working days” means all days other than Saturdays, Sundays, and Public Holidays declared in Sri Lanka.

 

3.                  Users

3.1       People of any age can visit our site. We do however have certain restrictions on some types of activity. Only adults can purchase from our Website. If you are under 18 and wish to purchase Products you will need the assistance of an adult. If you buy on our Website, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

 

4.                  Product Descriptions

4.1              Every reasonable attempt has been made by us to be as accurate as possible in the description of Products. However, we do not warrant that descriptions of the Product or other content of this Website is accurate, complete, reliable, current, or error-free.

4.2              In addition to the Product description given on the Website, the Products will also be subject to specific conditions relating to the particular Product, inclusive of the restrictions and warnings of the publishers and/or manufacturers, and you are advised to be aware of such specific conditions and strictly follow any restrictions and warnings specified for such Product.

4.3              The description of the Products on the Website should not be construed to be that we endorse, recommend and/or warrant the suitability of any of the Products for any particular users and we are not to be held liable if you find the Products unsuitable for you or anyone holding under you.

 

5.                  Price

5.1              The price of any Product will be as quoted on our Website, except in cases of obvious error. All prices shall be in Sri Lankan Rupees. These prices include any VAT but exclude delivery costs, which will be added to the total amount due as set out on the Website and at the time of placing your order. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

5.2              Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, so that where the correct price of a Product is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the correct price of a Product is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5.3              We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mis-pricing.

5.4              Where items are featured in a “buy one get one free” or “3 for 2” offer, the Product of lowest value will be given for free. This is calculated against all items in the basket.

 

6.                  Payment and Refunds

6.1              Payment for all Products must be by credit or debit card, with the exception of corporate credit and debit cards. We accept payment with Visa and MasterCard. Once you place the order, your credit card or debit card will be charged with the payment of the value of your order.

6.2              In the event that the Product is not available with us and/or we cannot acquire the Product for you and/or we are unable to deliver the Product to you and/or we elect to reject your order for a Product, we will refund the payment to you by the same method used by you to make payment to us, whereby the value of the Product that is unavailable and/or undelivered and/or rejected by us will be refunded to the credit or debit card used by you for the transaction.

6.3              You can shop with confidence from our Website as the payment transactions are protected by high level SSL encryption. We use HSBC and Global Payments as it’s payment provider and has been trusted by these organisations to deploy SSL (“Secure Socket Layers”) enabling visitors to verify the site’s authenticity and to communicate with it securely via high level of SSL encryption which protects data such as your name, password, credit/debit card, addresses and shipping information from interception and hacking. We reserve the right to change the bank and/or payment provider if required to another reputed bank and/or payment provider without notice to you. 

 

7.                  Ordering Process

7.1              After placing an order, you will receive an email from us acknowledging that we have received your order.

7.2              If the Product is available ex-stock, we shall locate the Product in our warehouse and within a maximum of 2 working days from the order we shall confirm dispatch of the Product to you with the issuance of the dispatch confirmation.

7.3              If the Product is not available ex-stock or we find that the Product is not available ex-stock in our warehouse, we will place an order on your behalf and if such order is accepted by our suppliers, we will advice you of our interim acceptance with an interim dispatch confirmation within a maximum of 10 working days from your order. In the event that we are unable to supply the Product, we will advise you of our inability to proceed with your order within a maximum 10 working days from your order.

7.4              Please note that the email acknowledging receipt of your order and/or the interim dispatch confirmation does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched by us to you. The contract between us will only be formed when we send you the dispatch confirmation.

7.5              The contract will relate only to those Products whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate dispatch confirmation.

7.6              Prior to any dispatch confirmation, we reserve the right to limit purchase quantities on Products at any time, for any reason.

7.7              When ordering items in conjunction with a promotional code, the code will operate subject to the terms and conditions of that particular promotion and in any event will be only valid for one transaction.

 

8.                  Delivery

8.1              We undertake to deliver the Product to destinations only within the territorial limits of Sri Lanka. The destination should be a valid postal address and does not include PO Box addresses.

8.2              If the Product is available ex-stock as indicated on the Website, upon your order we will proceed with all reasonable steps to send you the dispatch confirmation within 2 Working Days and thereafter, we will take all reasonable steps to deliver the Product to you within the following time periods :

(a)    Within the Colombo city limits – on the next Working Day after the date of the dispatch confirmation.

(b)   Rest of the Colombo district - within a period of 2 Working Days from the date of the dispatch confirmation.

(c)    Outside the Colombo district - within a period of 4 Working Days from the date of the dispatch confirmation.

8.3              If the Product is not available ex-stock as indicated on the Website or if the Product is found to be not at our warehouse within Sri Lanka (even though the Product is indicated as available on the Website), we will proceed with all reasonable steps to place an order for the Product on your behalf with our suppliers and subject to their response advice you of our interim acceptance with an interim dispatch confirmation within a maximum of 10 Working Days from your order. Then we will take all reasonable steps to issue the dispatch confirmation within 30 Working Days from such interim dispatch confirmation and to deliver the Product to you within the following time periods :

(a)    Within the Colombo city limits – on the next Working Day after the date of the dispatch confirmation.

(b)   Rest of the Colombo district - within a period of 2 Working Days from the date of the dispatch confirmation.

(c)    Outside the Colombo district - within a period of 4 Working Days from the date of the dispatch confirmation.

8.4              We have engaged a reputed courier service to deliver the Products to you. You acknowledge that we do not have direct control over the time taken by the said courier service who is a third party to deliver the Products to you and therefore, we shall not have any liability for any delay by such third party. In the event that there are exceptional circumstances that cause a significant delay in delivery, we will notify you by email and advice you of the estimated new date of delivery.

8.5              Please note that all Products are inspected, checked and well packed before leaving our warehouse. Any damage that occurs may be solely through negligence of the third party carrier. Shortages in the consignment must be claimed within 7 days of receipt of Products.

8.6              On delivery you (or your representative at the delivery location) will be required to sign a proof of delivery, which shall be conclusive evidence that you have received the Products.

8.7              In the event that there is no one at the delivery location to accept the Product, then the Product will be returned to our bookshop, from where you may collect the Product during 9.00am to 5.00pm on any Working Day. You expressly acknowledge and agree that in the event that you fail to collect such a Product within 30 Working Days from the date of our notification, you waive all rights to such Product and then the ownership of such Product will revert to us without a refund to you. 

8.8              The ownership of the Products shall pass at the time we issue the delivery despatch confirmation, whereupon the risk and responsibility of the Products shall transfer to you.

8.9              If you have any questions regarding your order, please feel free to contact us on any Working Day during the hours of 9.00am to 5.00pm on 0772 212121

 

9.                  Returns Policy

9.1              We operate on a strictly no return policy. We do not offer money back guarantee or trial Products. It is solely your responsibility to ensure that the Product you are purchasing will satisfy your requirements.

9.2              With the exception of a situation that arises under to Clause 6.2 above, once a Product is ordered it is considered sold and not returnable. However, a Product may be returned within a period up to but not exceeding 21 days from our date of delivery confirmation, if and only if you receive a Product that was not ordered, or have received a Product which does not meet the published specifications, or has visible or concealed damage.

9.3              Visible Damage: if shipment is delivered to you in a visibly damaged condition, insist on notation of this damage by the delivery carrier. It is important that you notify us immediately upon noticing this damage.

9.4              Concealed damage: Notify us immediately upon noticing the damage.
You must retain the outside carton and packing materials. We or the courier service will advise you whether to hold the damaged Products for a physical inspection or return the Products.

9.5              In cases where a damaged Product report is made to us, as per our policy and procedure, and we and/or the courier service, after return of Products by you, and an inspection of the Products by us or the courier service, deems that the Product in fact has arrived damaged to you, we will replace the damaged Products with an identical Product. (If an identical item is no longer available, the damaged Product will be replaced with a Product of similar value, as per mutual agreement between you and us)

9.6              You are advised not to just return a Product without contacting us and obtaining a Return Merchandise Authorization (RMA) number. Please contact us by phone on any Working Day during the hours of 9.00am to 5.00pm on 0772 212121 or via e-mail on info@chapters.lk as to obtain the correct address where to return your Products to. Products that are sent back to us without following the policy will NOT be entitled to any refund.

9.7              Return freight is your responsibility. You may want to insure your return, as we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit (less courier charges) will be issued and will appear on your credit card billing statement.

9.8              All returns must be accompanied by the packing slip. When you return a Product, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.

 

10.              Limitations of Liability

10.1          We are providing the Website in good faith on an “AS IS, AS AVAILABLE” basis to users. You use the Website at your own risk.

10.2          Nothing in these Terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded on a point of law. Subject to the aforesaid, we will not be liable to you for any loss or damage in circumstances where or to the extent that:

(a)          neither we nor our employees or agents are in breach of a legal duty owed to you;

(b)         such loss or damage is not a reasonably foreseeable result of any such breach; or

(c)          any increase in loss or damage results from a breach by you of any term of these Terms and conditions. 

10.3          Except as expressly provided in these Terms and conditions, save for fraudulent misrepresentation, all conditions, representations and warranties (express or implied, statutory or otherwise) are excluded to the extent permitted by law including without limitation any implied warranties or conditions as to quality, merchantability, fitness for purpose and reasonable skill and care.

10.4          Under no circumstances, including negligence, shall we be held liable for any direct, indirect, incidental, special or consequential damage (including, without limitation whether for loss of profit, loss of business, lost data, viruses that may infect your computer, depletion of goodwill or otherwise), costs, expenses or other claims for economic loss (howsoever caused) which arise out of or in connection with these Terms and conditions or your use of the Website generally.

10.5          We further do not warrant that the Website or the Products contained on this Website are error free, or that errors will be corrected, or that this Website or the server from which it is run is free of viruses or other potentially harmful codes.

10.6          The contents of this Website do not constitute advice and should not be relied upon in making, or refraining from making any decision.

10.7          Our liability for losses you may suffer as a result of our breach of these Terms and conditions is strictly limited to the purchase price of the Product you purchased.

 

11.              Indemnity

11.1          You agree to defend, indemnify and hold us harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these Terms and conditions by you or your authorised users, or in connection with the use of the Website or the Internet or the placement or transmission of any message or information on the Website by you or your authorised users.

 

12.              Downtime

12.1          You acknowledge and accept that computer and telecommunication systems are not fault-free and may from time to time require periods of downtime (being periods during which a Website is not available to you) for the purposes of repair, maintenance and upgrading or otherwise.

12.2          We do not guarantee uninterrupted availability of the Website, but shall make reasonable efforts to minimise any periods during which the Website is not available. You accept that you will have no claim for breach of contract or otherwise in respect of any such period of unavailability.

 

13.              Proprietary Rights

13.1     You acknowledge that our Website contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively Content) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.

13.2     You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may use the content only for your personal non-commercial use and make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the copyright laws, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software.

13.3     You acknowledge and agree that if you contribute Content to the Website, such Content shall become our property and you hereby assign all rights, title and interest in and to such contributions to us. Any comment or material sent to us through the Website, including feedback data, questions, comments and suggestions will be deemed non-confidential and we will be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the same to others without limitation.

 

14.              License and Site Access

14.1          We grant you a limited license to access and make personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any Product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant.

14.2          This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours without express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us.

 

15.              Links to other websites

15.1          We may also provide links on our Website to the websites of other companies, whether associated with us or not.  The links are provided for your convenience only and does not mean that we endorse the website linked or referred to and further we have no control over the content of such websites. We cannot give any undertaking, that Products you purchase from third party sellers through our Website, or from companies to whose website we have provided a link on our Website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller.

 

16.              Usage of the Website and restrictions thereto

16.1          You must use the Website for lawful purposes only.

16.2          In accessing this Website, you must not :

(a)    Disrupt or interfere with the Website, or any service, system resources, accounts, serves or network connected to or accessible through the Website or linked websites;

(b)   Disrupt or interfere with any other users enjoyment with the Website or linked websites;

(c)    Use any robot, spider, other automatic device or manual process to monitor, copy or extract any content on the Website, without our prior written permission;

(d)   Take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website;

(e)    Reverse engineer, reverse assemble or otherwise attempt to discover source code or other arithmetical formula in respect of the software underlying the infrastructure and process associated with the Website;

(f)    Attempt to obtain unauthorized access to the Website or parts of the Website that are not opened to public access.

16.3          You must not send for display on the Website any material that is unlawful including but not limited to material defamatory, obscene, menacing, in breach of privacy or confidence, infringes copyright or trademark rights.

16.4          You must not send material containing software viruses.

16.5          It is a condition of use of the Website that you will not post on any bulletin board, forum or comment or review section of the Website, any ‘Prohibited Content’, which shall include but not be limited to the following:

(a)        falsehoods or misrepresentations that could damage us or any third party;

(b)        content or links to websites that are unlawful, obscene, indecent, profane, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, in breach of privacy or confidence or encourage such conduct and/or that would be considered a criminal offence, give rise to breach of contract, break any law, or are otherwise inappropriate;

(c)        any illegal or unauthorised copy of work protected by a third party’s copyright, including but not limited to providing pirated computer programmes or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files, or any encouragement to do so;

(d)       material that is otherwise subject to third party rights unless you have the relevant permission to use such material and publish it on the Website;

(e)        impersonation of another person;

(f)        advertisements or solicitations of business;

(g)        personal information about another person and/or attempts to solicit personal information from anyone; or

(h)        Any other content that we may in our absolute discretion deem to be prohibited content.

16.6          We reserve the right to investigate and take appropriate action against anyone who, in our opinion, provides Prohibited Content. Such action includes, but is not limited to, reporting the Prohibited Content and your details to the appropriate law enforcement agencies and removing the Prohibited Content from our Website.

16.7          We reserve the right to suspend your account or terminate your access to the Website, if you are, in our absolute discretion, deemed to be a repeat violator with Prohibited Content.

16.8          If you believe that any posting or review displayed on our Website contains Prohibited Content, please notify us immediately by contacting us at inquiries@digitalchapters.net. We will consider your notification and if we consider it to be appropriate we will take all reasonable steps to remove the Prohibited Content complained about within a reasonable time.

 

17.              Account and Password

17.1          You may become a registered user by opening and maintaining an account with us on this Website, which is essential to order a Product to use any board, forum or comment or review section of the Website.

17.2          On registration, you must provide us with accurate and complete registration information on the registration screen and it is your responsibility to inform us of any changes to that information (most importantly to your email address) by updating your details in the relevant section on the Website.

17.3          On first registration you will choose a user name and password (ID). None of our employees or agents will ever have access to this password. You are strongly advised not to disclose this password to anyone under any circumstances whatsoever.

17.4          You are responsible for maintaining the confidentiality of you account and password and preventing the unauthorised use of such account and password, including the restricting of access to your computer. You agree to accept responsibility for all activities that occur under your account. If you feel that your password has been compromised for any reason you are advised to immediately change your password.

17.5          Your registration does not in itself entitle you to order and purchase Products from us or to use any board, forum or comments or review section of the Website and we are not obliged to accept any or all orders that you place with us, nor are we obliged to display the content that you provide to us. 

 

18.              Privacy and Security

18.1          By visiting the Website you acknowledge that we and our third party service providers may collect the following User Information, such as the your URL, IP address, domain types, browser type, the country and area telephone code where your computer is located, the pages of our Website that were viewed, advertisements that were clicked on and any data that was entered on our Website. This User Information will be collected even if you do not open an account with us.

18.2          When opening an account on the Website or ordering a Product on the Website you are required to disclose some of your Personal Information, which will inter alia include your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card and other payment information.

18.3          We will treat all your Personal Information as confidential, subject to the provisions of Clauses 18.5 and 18.5 below.  We will store such Personal Information on a secure server and ensure it completely complies with all Sri Lanka Data Protection and Consumer Legislation that are applicable at the given time.

18.4           We will use User Information and Personal Information only for the following purposes :

(a)    To process your orders and to help you complete a transaction with us.

(b)   To serve website content and advertisements to you.

(c)    For statistical and survey purposes, in order to improve the Website and its service to you.

(d)   To communicate back to you, this could include notifying you of Products and special offers.

(e)    To administer the Website.

18.5          Your Personal Information may be disclosed to our reputable third party service providers, as when required by them to help process your order. We require such third party service providers to completely comply with all Sri Lanka Data Protection and Consumer Legislation that are applicable at the given time.

18.6          You specifically agree that in the event that the police or any other regulatory or governmental authority that is investigating illegal activity requests us to provide your User Information and/or your Personal Information to them; we are obliged and entitled to do so.

18.7          In order to use this Website you are required to accept Cookies sent by us. A Cookie is small piece of information/data which is generated by the server that operates this Website and sent to you so that it can be read back later from that browser. We use these Cookies in order to keep track of your current shopping session and so that you may retrieve your shopping cart at anytime during such session. Further, such Cookies are also used to store preferences of start pages or favourite items and thereby personalize your experience on the Website.   

 

19             Termination of Usage

19.1          We may terminate your access, or suspend your access to all or part of this Website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, content or service provider, or to us.

19.2         In the event of such a termination, you will no longer be authorized to access the Website.

19.3         All provisions of these Terms and conditions which by their nature should survive termination shall survive termination.

 

20                Force Majeure

20.1          We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control which includes any act, event, non-happening, omission or accident beyond our reasonable control. Our performance under any contract is deemed to be suspended for the period that such event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the contract may be performed despite the event.

 

21                Assignment

21.1          The contract between you and us is binding on you and us and on our respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.  However, we may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

22                Entire Agreement

22.1     These Terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

22.2     We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Terms and conditions.

22.3     We intend to rely upon these Terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms and conditions to be confirmed in writing.

 

23                Severability

23.1          If any of these Terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

24                Changes to the Websites

24.1          You acknowledge and accept that we may from time to time alter any aspect of the Website, or any of the Products provided through the Website, as we think fit and without notice to you.

 

25                Updates to the Terms

25.1          We have the right to revise and amend these Terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and others in our reasonable discretion.

25.2          You will be subject to the Terms and conditions in force at the time that you order Products from us, unless any change to these Terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these Terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the Terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

 

26                Applicable Laws

26.1          By visiting this Website, you agree that the laws of Sri Lanka, without regard to principles of conflict of laws, will govern these Terms and conditions and any dispute of any sort that might arise between you and us.

26.2          This Website is controlled by us from our offices within Sri Lanka. We make no representations that the content in this Website is appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this Website from other locations do so, on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the content in violation of export laws and regulations.Use of coupons

 

27               Use of coupons

Coupons are issued for items on-sale. The stocks may be limited and coupons will be invalid once stocks finish. Once the due date has expired the coupon becomes invalid. Once sold books cannot be returned or exchanged. 

28             Pick-up at Chapters shipping optiion.

The book can be paid for online and picked up at Chpaters for which a shipping charge will not applied. Delivery cannot be arranged after the customer has completed the transaction. Bibliophile members withing Colombo 1-15 area can request free delivery  by calling Chapters. We advise a pre-arrangement with a telephone call.  Once the customer arrives at the shop to collect the item/items the customer can chose to cancel the order at Chapters if it  is within 3 days of making the online payment. However the bank charge for the credit card transaction cannot be refunded. Currently this rate is 3% and can change without notification. A refund for the balance can be collected at Chapters.

29.          Associates

Chapters reserves the right to who will be allowed to become Associates of Chapters. Once enabled you can earn a commission from sales only on transactions made online at www.chapters.lk. Payment can be collected by chque or sent to a bank account. You can also donate your commssion to a charity nominated by Chapters, details of which appear on the Associates page. 

Design & Creation : Damitha Ginigaddarage