Delivery Information

Delivery

1              We undertake to deliver the Product to destinations only within the territorial limits of Sri Lanka. The destination should be a valid postal address and does not include PO Box addresses.

2              If the Product is available ex-stock as indicated on the Website, upon your order we will proceed with all reasonable steps to send you the dispatch confirmation within 2 Working Days and thereafter, we will take all reasonable steps to deliver the Product to you within the following time periods :

(a)    Within the Colombo city limits – on the next Working Day after the date of the dispatch confirmation.

(b)   Rest of the Colombo district - within a period of 2 Working Days from the date of the dispatch confirmation.

(c)    Outside the Colombo district - within a period of 4 Working Days from the date of the dispatch confirmation.

3              If the Product is not available ex-stock as indicated on the Website or if the Product is found to be not at our warehouse within Sri Lanka (even though the Product is indicated as available on the Website), we will proceed with all reasonable steps to place an order for the Product on your behalf with our suppliers and subject to their response advice you of our interim acceptance with an interim dispatch confirmation within a maximum of 10 Working Days from your order. Then we will take all reasonable steps to issue the dispatch confirmation within 30 Working Days from such interim dispatch confirmation and to deliver the Product to you within the following time periods :

(a)    Within the Colombo city limits – on the next Working Day after the date of the dispatch confirmation.

(b)   Rest of the Colombo district - within a period of 2 Working Days from the date of the dispatch confirmation.

(c)    Outside the Colombo district - within a period of 4 Working Days from the date of the dispatch confirmation.

4              We have engaged a reputed courier service to deliver the Products to you. You acknowledge that we do not have direct control over the time taken by the said courier service who is a third party to deliver the Products to you and therefore, we shall not have any liability for any delay by such third party. In the event that there are exceptional circumstances that cause a significant delay in delivery, we will notify you by email and advice you of the estimated new date of delivery.

5              Please note that all Products are inspected, checked and well packed before leaving our warehouse. Any damage that occurs may be solely through negligence of the third party carrier. Shortages in the consignment must be claimed within 7 days of receipt of Products.

             On delivery you (or your representative at the delivery location) will be required to sign a proof of delivery, which shall be conclusive evidence that you have received the Products.

7              In the event that there is no one at the delivery location to accept the Product, then the Product will be returned to our bookshop, from where you may collect the Product during 9.00am to 5.00pm on any Working Day. You expressly acknowledge and agree that in the event that you fail to collect such a Product within 30 Working Days from the date of our notification, you waive all rights to such Product and then the ownership of such Product will revert to us without a refund to you. 

8              The ownership of the Products shall pass at the time we issue the delivery despatch confirmation, whereupon the risk and responsibility of the Products shall transfer to you.

9              If you have any questions regarding your order, please feel free to contact us on any Working Day during the hours of 9.00am to 5.00pm on 0772 212121

Design & Creation : Damitha Ginigaddarage