Returns Policy

 

1              We operate on a strictly no return policy. We do not offer money back guarantee or trial Products. It is solely your responsibility to ensure that the Product you are purchasing will satisfy your requirements.

2              With the exception of a situation that arises under to Clause 6.2 above, once a Product is ordered it is considered sold and not returnable. However, a Product may be returned within a period up to but not exceeding 21 days from our date of delivery confirmation, if and only if you receive a Product that was not ordered, or have received a Product which does not meet the published specifications, or has visible or concealed damage.

3              Visible Damage: if shipment is delivered to you in a visibly damaged condition, insist on notation of this damage by the delivery carrier. It is important that you notify us immediately upon noticing this damage.

4              Concealed damage: Notify us immediately upon noticing the damage.
You must retain the outside carton and packing materials. We or the courier service will advise you whether to hold the damaged Products for a physical inspection or return the Products.

5              In cases where a damaged Product report is made to us, as per our policy and procedure, and we and/or the courier service, after return of Products by you, and an inspection of the Products by us or the courier service, deems that the Product in fact has arrived damaged to you, we will replace the damaged Products with an identical Product. (If an identical item is no longer available, the damaged Product will be replaced with a Product of similar value, as per mutual agreement between you and us)

6              You are advised not to just return a Product without contacting us and obtaining a Return Merchandise Authorization (RMA) number. Please contact us by phone on any Working Day during the hours of 9.00am to 5.00pm on 0772 212121 or via e-mail on info@chapters.lk as to obtain the correct address where to return your Products to. Products that are sent back to us without following the policy will NOT be entitled to any refund.

7              Return freight is your responsibility. You may want to insure your return, as we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit (less courier charges) will be issued and will appear on your credit card billing statement.

8              All returns must be accompanied by the packing slip. When you return a Product, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.

Design & Creation : Damitha Ginigaddarage